Frequently Asked Questions

You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.


  • How do I pay for my taxi?

You can pay using your credit or debit card using our secure online site or by phone. We accept all major cards. Basildon Taxis also accepts PayPal, or you can pay with cash on the day of your journey.

  • Do I receive a receipt?

If you book online, you will receive a confirmation email with details of your booking and a receipt confirming your payment. If you do not receive an email, check your SPAM folder and contact us by phone or email to request another confirmation.

  • What is your cancellation policy?

You can cancel your booking at any time. If your driver has been dispatched or if you fail to meet your driver at the pre-arranged time/location without cancelling in advance, you may be charged a cancellation fee.

  • Do I need to register with your Basildon taxi company to book a trip?

No, registration is not necessary to make a booking. We do offer accounts for business and personal use, which makes it easier to manage your bookings on our website.

  • Where do I meet my driver?

Your driver will meet you at the address provided at the time of your booking. If you arranged an airport transfer, your driver will wait for you with a name board in the arrivals area. Your driver may also call or text you on the mobile number provided at the time of the booking to confirm the meeting spot.

  • What if my flight is delayed?

If you arranged an airport transfer, you will be asked to provide your flight information. Your driver will use these details to monitor your arrival time and make any adjustments with respect to your pick-up time. We will not charge you extra if your flight is delayed.

  • Are rates per person?

No, all rates are for each journey regardless of the number of people travelling.

  • Do you have hourly rates?

Yes, you can arrange an hourly booking with our Basildon taxi company. An hourly booking is ideal for travellers who need to travel between meetings and several destinations.

  • Are your drivers licensed?

Our drivers meet UK legal requirements for taxi companies and are licensed with the Public Carriage Office or Transport for London. We strive offer safe taxi and minibus Basildon services. That is why our drivers are thoroughly vetted to ensure they have the right experience and character. We also track all journeys using GPS.

  • Are you insured?

Our Basildon taxi company makes safety our top priority. We meet all legal requirements for operating our taxi service and we are fully insured.

  • Will I be safe?

Safety is our top priority and we want to be your go-to taxi and minibus company Basildon has to offer. To ensure your safety, your driver will meet all legal requirements including passing criminal record and medical checks. All drivers also have valid driver’s licenses and cars are regularly checked for safety.

  • What types of vehicles do you operate?

We provide a wide range of vehicles for your transport needs, including saloon and estate cars. Before booking your car with our Basildon taxi company, make sure you have enough space to enjoy a comfortable trip with your belongings. Our minibus service gives you extra room for larger groups, ensuring you will travel comfortably regardless of the size of your party and the amount of luggage everyone is carrying.

  • Do you have accessible vehicles?

If you need an accessible taxi and minibus company Basildon Taxis lets you request a wheelchair accessible vehicle at the time of the booking. We will confirm if one is available for your journey before taking your payment.

  • Will the vehicle accommodate my luggage?

You can book a range of larger vehicles, including estate cars with plenty of space for your extra luggage. Our minibus option also lets you book larger vehicles with seating for larger groups.